ShipSigma Portal
ShipSigma is a SaaS platform that helps businesses analyze, optimize, and manage parcel shipping costs and carrier performance. The platform provides visibility into shipping data, contract performance, and cost drivers across carriers. It is used by operations and logistics teams to make data-backed shipping decisions.
Context
Shipping data is often fragmented across carriers, invoices, and spreadsheets, making it difficult to understand true costs and performance. Admins needed a centralized system to manage customers, model shipping scenarios, and monitor key metrics in real time. The platform had to support complex data analysis while remaining accessible to non-technical users.
Solution
I worked on designing clear, structured workflows that simplified complex shipping data into actionable insights. The interface focused on consistency, progressive disclosure, and task-driven navigation. Design decisions prioritized clarity, scalability, and ease of interpretation for operational teams.
Core Flows
Customer Management - A centralized customer management flow allows users to onboard, organize, and manage customer shipping data. The experience makes it easy to segment customers and access performance insights without navigating across tools.
Scenario Modeling - Scenario modeling enables users to simulate changes in carriers, rates, or shipping strategies. Users can compare outcomes side by side to evaluate cost impact before making real-world decisions.
Dashboard & Reporting - Dashboards surface key shipping insights such as spend trends, carrier performance, and savings opportunities. Custom reports allow teams to track performance over time and share insights across stakeholders.
Outcome
ShipSigma is actively used by logistics and operations teams to analyze shipping spend and optimize carrier strategies. The redesigned workflows improved visibility into shipping performance and supported faster, data-driven decisions. This helped teams identify cost-saving opportunities and improve operational efficiency.
